Written by Dustie Houchin In Part One, we discussed how friction in the client journey can quietly prevent owners from booking, returning or following through—even when they value your expertise. We looked at where clients commonly get stuck: unclear services, lengthy booking exchanges, unanswered practical questions and follow-up that depends on memory. In Part Two,…
Author: Herdwick & Goose Limited
Herdwick and Goose Limited is the parent company of The Phoenix Foundry, New Animal Osteopathy and Animal Osteopathy International.
Communication & Active Listening
Written by Dustie Houchin Sometimes, the most useful question in a busy practice is: “Can you tell me a little more?” For practitioners and practice managers, active listening means giving someone enough attention to understand their concern before deciding how to respond. When the diary is full and several people need you at once, it’s…
Before Your First Client Arrives: The Simple Systems That Let a Solo Practice Run Well.
Once you have found the right space, it is tempting to think the hard part is over. You have a room. You have a treatment table. You have trained for the work. You may even have a few people ready to book. But a solo osteopathy practice does not become calm and professional simply because…
Start With The End In Mind
Today’s intended audience: Pracititioners in private practice. Yesterday, in my Facebook group, I asked you a question, Do you own your business or does your business own you? I asked you this question because I wanted you to reflect on the truth that is the answer. You see, so often regulated professionals who open their…
