Written by Dustie Houchin Sometimes, the most useful question in a busy practice is: “Can you tell me a little more?” For practitioners and practice managers, active listening means giving someone enough attention to understand their concern before deciding how to respond. When the diary is full and several people need you at once, it’s…
Category: Practice Development
Invisible Barriers Part I: Why Good Clients Do Not Always Book
Part I. Written by Dustie Houchin A practical guide to removing friction from the client journey in practice The Clinical Skill Is There. So Why Is the Diary Still Inconsistent? Most practitioners assume that if their clinical work is good enough, clients will naturally book, return and recommend them. Often, they do. But expertise alone…
Finding Your Practice Rhythm
Date: 29th September 2026. Written by Dustie Houchin Strategy isn’t a word most clinical professionals use very often—unless you’ve spent time working in the corporate world or survived a former commercial career. In clinic rooms, and treatment spaces, we talk about patient outcomes, rehabilitation pathways, and treatment plans. We rarely talk about “strategy.” So why bring…
